Shipping policy
3. Prices
a) Our prices include the statutory Austrian value added tax in Euro, without delivery costs and without any additional services, unless other delivery conditions are stated in the respective valid price list. For deliveries outside of Austria, the respectively applicable export and import duties are also payable.
b) All prices are current prices and are valid until revoked.
c) For our deliveries, we charge an additional packaging and shipping flat rate ("delivery costs"), the specific amount of which depends on the product ordered and the place of delivery. A list of the delivery costs can be downloaded here.
d) Please contact your local customs office for information on any customs charges.
4. Delivery and delivery time
a) Shipping is carried out via EMS (domestic) or DHL (foreign). When the goods are shipped, the risk of loss or damage to the goods is only transferred to the consumer as soon as the goods are delivered to the consumer or to a third party designated by the consumer and different from the carrier. If, however, the consumer himself has concluded the transport contract without making use of a choice proposed by us, the risk shall pass to the consumer as soon as the goods are handed over to the carrier.
b) Delivery is normally made within 5 working days, but no later than 10 working days after the order. The indication of delivery dates is not binding. Non-compliance with delivery dates only entitles the customer to assert the right to withdraw from the contract if we do not carry out the delivery despite having set a period of grace of at least two weeks in writing.
c) The delivery period shall be extended by the duration of the hindrance due to circumstances that are independent of the will of the parties, such as cases of force majeure, unforeseeable operational disruptions, delays in transport and customs clearance, transport damage, labour disputes.
d) As far as partial deliveries are possible, they are also legally permissible. Each partial delivery is considered a separate transaction and can be invoiced separately by us.
5. Warranty
We are to be notified of any defects that occur, if possible, upon delivery or immediately after they become visible. If the customer is an entrepreneur within the meaning of the Austrian Consumer Protection Act - hereinafter referred to as "KSchG" for short - he shall inspect the delivered goods immediately upon receipt for completeness, correctness and other freedom from defects and shall notify us in writing of any defects immediately, but no later than five working days after receipt of the goods, otherwise he shall lose all claims to which he is entitled in the event of a proper inspection. If the goods are defective, the customer can choose between improvement and replacement - as far as this is possible and does not involve a disproportionately high effort for us. Only if both are impossible or involve a disproportionately high effort for us, the customer may - in accordance with the statutory provisions - request a reasonable price reduction or, if the defect is not minor, cancellation of the contract. If we rectify a defect, this shall be done by us free of charge and expenses, whereby we can demand that the customer sends the goods to us at our risk and expense - insofar as this is feasible and legally permissible. If the customer is an entrepreneur within the meaning of the KSchG, he is in any case obliged to first give us the opportunity to improve the goods at our request.
